We know it's frustrating when you are unsure where to go for support. Check out some of our best practices!
 

• First, check with resources in your local market center. Your MCTT, Agent Services or other agents who support tech.

• Here is the support best practices article.  Answers.kw.com is constantly updated! 

• For the fastest resolution, KW recommends using the web form on answers.kwcom to submit a ticket. This was built with a form with custom fields that help gather as much information as possible in the first touch, minimizing back-and-forth troubleshooting. To talk to someone live, you can also reach them via Live Chat directly in Command, M-F 9am-5pm CT. 

• If you log into that web form, you can see previous tickets AND what the resolution was!

• Use the Super Tickets cheat sheet on how to craft the best ticket, evah! 

• Use a program like Loom to record your screen and talk us through was you are experiencing! 

• Provide full screen, screenshots. Use a program like "Snip" on a Mac or "Snip" and Share on a PC. Often times the screenshots only show the error or small portion and we will have to ask for more of the screen.